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Healthcare Provider Communication: The Model of Optimal Therapeutic Effectiveness 

Healthcare Provider Communication: The Model of Optimal Therapeutic Effectiveness
Chapter:
Healthcare Provider Communication: The Model of Optimal Therapeutic Effectiveness
Source:
Psycho-Oncology (3 ed.)
Author(s):

Harvey Max Chochinov

and Heather Campbell-Enns

DOI:
10.1093/med/9780199363315.003.0054

Communication in healthcare is of critical importance, particularly in the context of addressing the needs of patients and families who are distressed, confused, and frightened. And while effective communication skills can make the difference between a successful and a disastrous clinical encounter, little attention is paid to how communication can be understood, taught, and optimally achieved. This chapter provides a unique empirical model of optimal therapeutic effectiveness, based on the collective wisdom of psychosocial oncology professionals from across Canada. The extensive analysis of focus group data has provided the equivalent of a detailed anatomical dissection of effective communication. The model provides an interesting pedagogical tool, meant to enable clinicians to learn about, to teach, and to provide their patients and those who support them the benefits of effective communication within healthcare.

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